Better Mediation – For a better future

Not a family matter?

Workplace dispute mediation

Conflict at work can be exhausting — for the people involved and for everyone around them. Mediation offers colleagues, managers and teams a confidential, impartial way to talk through a dispute and find a practical way forward, before positions harden or matters end up formal or legal.

Perhaps you are an employer or a business owner, and you're experiencing a dispute or conflict at work. Contact us in confidence to see how we can help you.

Better Mediation specialises in working with small businesses and organisations, where the cost of mediation with a large practice can feel out of reach.

If you are facing a complex workplace dispute — perhaps involving a number of employees, or one that spans multiple locations — Better Mediation will help you consider your options and may recommend trusted mediation partners with specific relevant experience.

Enquire about a workplace dispute

How workplace mediation works

The same principles that make family mediation work — confidentiality, impartiality and a problem-solving approach — applied to disputes at work.

1. Individual meetings

Each person has a separate, confidential meeting first. This gives everyone a chance to be heard and lets the mediator assess whether mediation is suitable.

2. Joint mediation meetings

A safe, structured space where the parties can put their perspectives to each other and work towards a practical resolution.

3. A way forward

Where agreement is reached, the mediator can prepare a written summary of the proposals. The parties remain responsible for any decisions taken.

  • Confidential — what is said in mediation stays in mediation, except in the limited circumstances set out below.
  • Impartial — the mediator does not take sides with anyone.
  • Voluntary — no one can be compelled to take part.
  • Practical — focused on how working relationships move forward, not on blame.

Confidentiality cannot be guaranteed in every circumstance. Where a risk of harm, fraud or a crime is disclosed, the mediator has a duty to report this to the relevant authorities and/or inform their supervision. This is explained fully at the start of the process.

Better Mediation does not offer legal advice; you are always wise to seek independent legal or HR advice alongside mediation where appropriate.

Have a workplace dispute to discuss?

Use the contact form and we will reply within 2 working days to arrange a telephone call to outline the process. There is no charge for this call.

Get in touch